supporttheunderdog.co.uk

Training and development

Induction

On joining, each new member of the team is provided with an intensive induction programme relevant to their part of the business. These programmes are delivered to ensure that new people feel comfortable when first dealing with customers. The programmes cover a wide range of customer service skills, plus product and systems knowledge.

Ongoing training

Regular on-the-job coaching takes place to ensure that everyone is kept up-to-date and provides the high level of service that our customers expect. We also encourage our people to keep developing their knowledge in specific areas as well as learning new skills. A wide range of learning resources is provided such as books, computer-based training packages and videos.

Qualifications

We are more than willing to discuss further education sponsorship for relevant qualifications, either academic or vocational. For example, the Chartered Insurance Institute Certificate in Insurance or National Vocational Qualifications in Customer Service.